Warranty Policy (For Mobile & Gadgets)

Since you sell both Official and Unofficial devices in Jamuna Future Park, your warranty policy must be transparent.

Warranty Terms & Conditions

Official Warranty: All products sold with “Official Warranty” are covered by the respective brand’s (Samsung, Apple, Xiaomi, etc.) authorized service centers in Bangladesh. Customers must provide the original tax invoice to claim this.
Cellora BD Service Warranty: For “Unofficial” or “Global” variants, we provide a 1-year free service warranty (parts cost excluded).
Replacement Guarantee: We offer a 7-day replacement guarantee if the device has a manufacturing hardware defect (not applicable for change of mind or physical damage).
Void Conditions: Warranty is void if the device has been rooted, physically damaged, exposed to liquid, or repaired by a third party.

Privacy Policy

This page tells Google you handle customer data safely.

Title: Privacy Policy

Information Collection: We collect your name, phone number, and delivery address to process your orders.
Data Usage: Your data is used only for order fulfillment, delivery updates via SMS/Email, and optional promotional offers.
Secure Payments: We do not store your credit card or bKash PIN details. All payments are processed through secure, SSL-encrypted gateways.
Third Parties: We only share your address with our trusted delivery partners (e.g., Pathao, RedX, or Steadfast) to ensure your gadget reaches you safely.
Cookies: Our website uses cookies to improve your shopping experience and remember your cart items.

Return & Refund Policy

Return Period: You can request a return within 48 hours of delivery if the product is damaged or doesn’t match the description.
Refund Process: Once the returned item is inspected at our Jamuna Future Park shop, we will process your refund within 5-7 working days via your original payment method (bKash/Bank).
Non-Returnable Items: Intact software, gift cards, or items with broken security seals cannot be returned unless they are non-functional.

1. Return Eligibility

Customers may request a return if:

• The product received is damaged or defective
• The wrong product was delivered
• The product is unused and in its original packaging

Return requests must be made within 48 hours of receiving the product.

2. Conditions for Returns

To be eligible for a return:

• The product must be unused and in the same condition as received
• Original packaging, accessories, and invoice must be included
• The product must not show signs of physical damage caused by the customer

Products returned without original packaging or accessories may not be accepted.

3. Non-Returnable Items

The following items are not eligible for return:

• Products damaged due to customer misuse
• Used or activated devices
• Opened software or digital products
• Accessories that have been used or damaged

Certain products may also be covered by manufacturer warranty instead of return.

4. Refund Process

Once the returned product is inspected and approved, refunds will be processed within 5–7 business days.

Refunds may be issued through:

• Original payment method
• Bank transfer
• Store credit (if applicable)

5. Exchange Policy

If the product is defective or damaged upon arrival, customers may request an exchange instead of a refund, subject to product availability.

6. Shipping Costs

Shipping charges for returns may vary depending on the reason for return.

• If the return is due to our error, CELORA will cover the return shipping cost.
• If the return is due to customer preference, shipping charges may apply.

7. Warranty

Most smartphones and accessories sold by CELORA include manufacturer warranty. Warranty claims must be handled according to the manufacturer’s warranty policy.

8. Contact Us

For return or refund requests, please contact us:

CELORA – Premium Mobile & Accessories
📍 Jamuna Future Park, Dhaka, Bangladesh
🌐 Website: www.cellorabd.com
📲 WhatsApp: +880 1805 999 371